Terms of Service

This website is operated by Venus. Throughout the website, the terms “we,” “us,” and “our” refer to Venus. By visiting our website, creating an account, placing an order, or purchasing a product, you agree to these Terms of Service.

Please read these Terms carefully before using our website. Shopify allows store owners to add Terms of Service through Settings → Policies, but recommends having store policies reviewed for the laws applicable to the business.

1. Online Store Terms

By using this website, you confirm that you are legally capable of entering into an agreement or that you are using the website with the permission of a parent or legal guardian.

You must not use our products, services, or website for any unlawful or unauthorised purpose. Electronic contracts and communications are legally recognised in Sri Lanka under the Electronic Transactions Act.

Any violation of these Terms may result in the suspension or termination of your access to our website.

2. General Conditions

We reserve the right to refuse service, cancel an order, restrict access, or terminate an account where we reasonably suspect fraud, misuse, unlawful activity, inaccurate information, or a violation of these Terms.

You may not copy, reproduce, resell, exploit, or distribute any part of our website, products, content, branding, images, or services without our written permission.

3. Product Information

We make every reasonable effort to display product descriptions, ingredients, sizes, packaging, colours, and photographs as accurately as possible.

However:

• Product colours may appear differently depending on your screen.
• Packaging and labels may be updated without prior notice.
• Product results may vary between individuals.
• Product availability is not guaranteed.
• Images may be used for presentation purposes and may not represent the exact scale of a product.

We reserve the right to modify, discontinue, restrict, or limit the sale of any product at any time.

4. Skincare and Cosmetic Disclaimer

Venus products are cosmetic skincare products and are not intended to diagnose, treat, cure, or prevent any disease or medical condition.

Individual results may vary depending on skin type, lifestyle, product usage, sensitivity, and other personal factors. We do not guarantee specific whitening, brightening, repairing, or skincare results within a particular period.

Customers should:

• Read the product label and directions before use.
• Review the ingredient list for known allergies or sensitivities.
• Perform a patch test before using a new product.
• Avoid contact with the eyes unless the product is specifically designed for that area.
• Discontinue use if irritation, redness, swelling, burning, or discomfort occurs.
• Seek advice from a qualified healthcare professional where necessary.

Pregnant or breastfeeding customers, individuals receiving medical treatment, and customers with existing skin conditions should consult a qualified healthcare professional before using new skincare products.

5. Prices and Payments

All prices are displayed in the currency shown on the website. Prices may change at any time without prior notice.

The total amount payable, including applicable delivery fees, taxes, discounts, and other charges, will be displayed during checkout.

Orders must be paid using one of the payment methods available at checkout. Where Cash on Delivery is offered, the customer agrees to make full payment when the order is delivered.

We are not responsible for additional charges imposed by banks, card providers, payment gateways, instalment providers, or other third-party payment services.

6. Orders

Submitting an order does not automatically guarantee acceptance. Your order is accepted once it has been confirmed and processed by us.

We reserve the right to reject or cancel an order due to:

• Product unavailability
• Incorrect pricing or product information
• Suspected fraudulent activity
• Payment failure
• Incomplete customer information
• Delivery limitations
• A violation of these Terms

Where payment has already been received for an order that we cancel, the amount paid will be handled according to the applicable payment method and our Refund Policy.

7. Customer Information

You agree to provide accurate, complete, and current information when placing an order.

You are responsible for checking your:

• Full name
• Telephone number
• Email address
• Delivery address
• Selected products
• Product quantities
• Payment details

Venus will not be responsible for delays, failed deliveries, or additional costs caused by incorrect or incomplete information provided by the customer.

8. Shipping and Delivery

Delivery times shown on the website are estimates and are not guaranteed.

Delivery may be delayed due to courier operations, weather, public holidays, incorrect addresses, customer unavailability, payment verification, stock availability, or circumstances beyond our reasonable control.

Customers must inspect their parcel promptly after delivery and contact us within the period stated in our Shipping or Refund Policy if an item is damaged, incorrect, or missing.

Further delivery conditions are provided in our Shipping Policy.

9. Returns, Refunds and Exchanges

Returns, refunds, cancellations, and exchanges are subject to our separately published Refund Policy.

For hygiene and safety reasons, skincare or cosmetic products that have been opened, used, tested, damaged after delivery, or had their seals removed may not be eligible for return or exchange, except where required by applicable law.

Nothing in these Terms limits any consumer right that cannot legally be excluded.

10. Promotions and Discount Codes

Promotional offers, discount codes, free gifts, bundles, and special prices may be subject to additional conditions.

Unless otherwise stated:

• Only one discount code may be used per order.
• Discount codes cannot be exchanged for cash.
• Discounts cannot be applied after an order has been completed.
• Promotions may be changed or withdrawn without prior notice.
• Free gifts are subject to availability.
• Discounted products remain subject to our Refund Policy.

11. Intellectual Property

All content on this website, including the Venus name, logos, product names, photographs, videos, graphics, packaging designs, text, layouts, and promotional materials, belongs to Venus or is used with permission.

You may not reproduce, modify, publish, distribute, sell, or commercially use any website content without our prior written permission.

12. Reviews and User Content

When you submit a review, photograph, testimonial, comment, suggestion, or other content to us, you confirm that:

• The content is truthful and based on your genuine experience.
• You have the right to share it.
• It does not violate another person’s rights.
• It is not unlawful, misleading, abusive, defamatory, or offensive.
• It does not contain harmful software or malicious code.

You grant Venus permission to display, reproduce, edit, and use submitted content for website, social media, advertising, and promotional purposes, unless otherwise agreed.

We reserve the right to remove content that violates these Terms.

13. Third-Party Services and Links

Our website may include services, applications, payment gateways, instalment providers, courier services, social media platforms, or links operated by third parties.

We do not control third-party websites or services and are not responsible for their content, availability, security, policies, actions, or performance.

Your use of third-party services may be subject to separate terms and privacy policies.

14. Personal Information

Personal information submitted through the website is handled according to our Privacy Policy.

By using the website, you acknowledge that certain information may be processed by Shopify and other service providers required to operate the store, process payments, fulfil orders, and provide customer support.

15. Prohibited Uses

You must not use the website:

• For an unlawful, fraudulent, or misleading purpose
• To violate intellectual-property rights
• To transmit viruses, malware, or harmful code
• To collect information about others without permission
• To interfere with the security or operation of the website
• To impersonate another person
• To submit false orders or payment information
• To engage in harassment, abuse, discrimination, or defamatory conduct
• To reproduce or resell website content without permission

We may suspend access or cancel orders where prohibited activity is suspected.

16. Errors and Inaccuracies

Occasionally, information on the website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, ingredients, pricing, promotions, delivery charges, availability, or other details.

We reserve the right to correct errors, update information, or cancel affected orders at any time. Where legally required, we will notify the customer and arrange an appropriate remedy.

17. Disclaimer of Warranties

We aim to provide a secure, accurate, and reliable website, but we cannot guarantee that the website will always be uninterrupted, error-free, secure, or available.

The website, its content, and our services are provided on an “as available” basis to the fullest extent permitted by law.

Nothing in this section excludes any warranty, guarantee, or consumer right that cannot legally be excluded.

18. Limitation of Liability

To the fullest extent permitted by applicable law, Venus will not be liable for indirect, incidental, special, or consequential loss arising from:

• The use or inability to use the website
• Reliance on website information
• Improper use of a product
• Failure to follow product directions
• An undisclosed allergy or sensitivity
• Third-party services
• Delivery delays beyond our reasonable control

This clause does not exclude liability that cannot legally be limited or excluded.

19. Indemnification

You agree to compensate Venus for reasonable losses, claims, damages, or expenses resulting from your unlawful use of the website, violation of these Terms, or infringement of another person’s rights.

20. Severability

If any part of these Terms is found to be unlawful or unenforceable, that part will be limited or removed only to the extent necessary. The remaining provisions will continue to apply.

21. Termination

These Terms remain effective until terminated by either you or Venus.

You may stop using our website at any time. We may suspend or terminate access where we reasonably believe that you have violated these Terms or used the website unlawfully.

Obligations and liabilities arising before termination will continue where applicable.

22. Governing Law

These Terms are governed by the laws of the Democratic Socialist Republic of Sri Lanka.

Any dispute arising from the website, products, orders, or these Terms will be handled by the courts or relevant authorities having jurisdiction in Sri Lanka, subject to any consumer rights that apply.

23. Changes to These Terms

We may revise these Terms periodically to reflect changes to our products, business operations, website, technology, or legal obligations.

The latest version will be published on this page with an updated revision date. Continued use of the website after changes are published constitutes acceptance of the revised Terms.